FAQ
Do you charge for shipping?
We currently ship within the United Kingdom only. Shipping is free on all orders. For full details regarding delivery times and processing, please refer to our Shipping Policy.
How long does delivery take?
Orders are processed within 1–2 business days (Monday to Friday). After dispatch, delivery typically takes 4–6 business days. For complete details regarding order cut-off times and total delivery time, please visit our Shipping Policy.
Can I return an item?
Yes. You may return eligible items within 30 days of delivery. Items must meet the return conditions outlined in our Return and Refund Policy.
How do I start a return?
To initiate a return, please contact us by email and include your order number. We will guide you through the process. Full instructions can be found in our Return and Refund Policy.
Which payment methods do you accept?
We offer multiple secure payment options including Visa, Mastercard, American Express, Apple Pay, and Google Pay. You can find the complete list on our Payment Options page.
How can I contact us?
You can reach us by email at
or through the contact form on our website. We aim to respond to all enquiries within 24 hours on business days.
Business hours (GMT):
Monday to Friday: 10:00 AM – 5:00 PM
Saturday and Sunday: 9:00 AM – 3:00 PM