Return and Refund Policy
At Margaret’s Dresses, we aim for every order to meet your expectations. However, we understand that returns may occasionally be necessary. Below you can find our return, refund, and exchange guidelines.
Key Information
• Return period: Items may be returned within 30 days from the delivery date.
• Return shipping: Customers are responsible for return shipping costs.
• Restocking fee: No restocking fee applies.
• Refund processing: Refunds are issued within 7 days after the return has been received and inspected.
• Exchanges: Exchanges are available within the same 30-day return window.
• Terms: This policy is subject to our Terms and Conditions.
Return Instructions
You may request a return within 30 days of receiving your order. Requests submitted after this timeframe cannot be accepted.
To initiate a return, please contact our support team at
We will provide step-by-step instructions for completing your return.
Before returning your item(s), please ensure:
• The item has not been worn, used, or washed.
• All original tags remain attached.
• The product is returned in its original packaging.
Please pack your parcel securely and ship it using a reliable courier service. Once your return request is approved, we will provide you with the return address. Return shipping costs remain the responsibility of the customer, unless the item is damaged, defective, or incorrect.
Restocking Policy
Margaret’s Dresses does not charge any restocking fees.
Refunds and Exchanges
Refunds
After receiving and inspecting the returned item(s), a refund will be issued to the original payment method. Refunds are typically processed within 7 days of receiving the return.
Exchanges
If you would like to exchange an item, please contact
and include your order number and product details. Exchanges can be arranged within 30 days of delivery, provided the item is unused, unworn, and includes all original tags. Our team will assist you throughout the exchange process.
Order Cancellations and Damaged Items
Cancellations
If you wish to cancel your order, please contact
as soon as possible. Once an order has been dispatched, cancellations are no longer possible.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email
as soon as possible and include clear photos of the issue. Once reviewed and verified by our team, Margaret’s Dresses will cover any applicable return shipping costs and provide either a replacement or a full refund.
Please note that minor variations are not considered defects. Due to the handmade nature of our products, slight differences in measurements (up to approximately 2 cm / 0.8 inches), fit, fabric texture, stitching, embellishment placement, colour appearance, and minor wrinkles or loose threads from packaging and shipping may occur. These variations are a normal part of the manufacturing process and do not qualify for a replacement or refund under this policy.
Only items with verified damage, significant manufacturing defects, or fulfillment errors (such as receiving the wrong product, size, or colour) are eligible for replacement or refund.
Contact
For any questions regarding your return, please contact us at
Business hours (GMT): Monday – Friday: 9:00 AM – 5:00 PM, Saturday & Sunday: 10:00 AM – 4:00 PM