RETURN POLICY
You may return eligible items within 30 days of receiving your order.
HOW TO RETURN YOUR ORDER
STEP 1: REQUEST A RETURN
Email us at
to request a return form, return address, and return instructions.
Please do not send any items back without contacting us first. Returns sent to an unauthorised address may not be received or processed.
STEP 2: PREPARE YOUR RETURN
Please ensure that:
• The item is complete.
• The item is unworn, unused, unwashed, and undamaged.
• The item is returned in its original packaging.
• The return form is included in the parcel.
• Your order number and name are included with the return.
STEP 3: SHIP YOUR RETURN
Send your return using a trackable shipping service.
Customers are responsible for return shipping costs unless otherwise stated by our support team.
After shipping your return, please email your tracking number and order number to
This helps us process your return more efficiently.
Please keep your tracking information until your return has been successfully processed.
RETURN CONDITIONS
Returns must meet the requirements listed above. If your return does not meet these conditions, we may not be able to process the return.
If a returned item arrives damaged or incomplete due to insufficient packaging, we may not be able to accept the return. Please package your items carefully before shipping them back.
RETURN PROCESSING
Once your return has been received and inspected, it will be processed according to our Refund Policy.
FAQ
WHERE CAN I FIND THE RETURN FORM?
Email us at
and we will send you the return form.
WHERE CAN I FIND THE TRACK & TRACE CODE?
You will receive the tracking code from the postal service or courier you use to send the return.
Please send the tracking number to
after you have shipped your return, together with your order number.
WHERE CAN I FIND MY ORDER NUMBER?
You can find your order number in the order confirmation email you received after placing your order. You may also find it in shipping or dispatch notification emails from us.
If you cannot find your order number, please email
and we will help you.